Service Now Sr. Developer SPM/ITBM – Bangalore, Hyderabad, Pune, Noida – BIG4

Location: Bangalore Chennai Hyderabad Noida Pune
Job Type: Permanent
Years of Experience: 9-12 Years
Industry: IT Services & Consulting
Functional Area: Consulting

Job Role: Service Now Sr. Developer SPM/ITBM

Salary: 25 LPA Max

Qualification: B.E. / B. Tech / MCA / M. Tech / MBA degree or equivalent

Mandatory Skills: ServiceNow, SPM, ITSM, ITBM, Implementation

Recruiter Name: Riya

Job Description

We are hiring for one of the leading Consulting Firm for Bangalore, Hyderabad, Noida, Pune Location Service Now Sr. Developer SPM/ITBM Role.
JD for ServiceNow Sr. Developer SPM/ITBM –
We are looking for a ServiceNow Strategic Portfolio Management Implementation Specialist to identify, design and deliver larger or more complex architectures, strategies, and specific solutions through the ServiceNow platform. The role holder must have In-depth knowledge of the ServiceNow Platform and technical knowledge of Strategic Portfolio Management (SPM) and IT Service Management (ITSM) modules to design, develop, implement, and test modules in line with agreed timelines, budget, costs, quality, and development standards. Provide Strategic Portfolio Management (SPM)/IT Business Management (ITBM) technical knowledge and expertise to delivery team, customers, and stakeholders. Use new technologies and methods actively to develop competitive services on customer projects. Participate in business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with customer and stakeholders. Implement and enhance ServiceNow platform and modules per business requirements. Design, configure, test, document, and deploy platform solutions to the environment. Assess and prepare technical documents, analysis and briefings for Financial Management, Business Planning Portal, Alignment Planner, Innovation, Demand, Resource Management, Timecards, Project Management, Program Management, Portfolio Management, etc. Consistently and proactively meet deadlines for project deliverables such as user stories, technical design documentation, technical knowledge transfer documents, etc. Ensure tool configuration consistency across development, testing, and production environments. Develop UI forms, UI Actions, notifications, workflows, and Flows via Flow Designer. Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc. Providing ServiceNow configuration assistance including, but not limited to data imports and software integrations. Assisting in troubleshooting patch / release management issues focusing on SPM. Manage and oversee the delivery of new features, functionality, and upgrades.Key Performance Indicators: Development of ServiceNow for customer projects on time, to budget and targeted product costs, in accordance with agreed specifications and standards. Achievement of targeted Product Quality. Documentation of development steps in line with requirements and shared with Consultant, Engagement Manager and Customer. Demonstrates problem solving skills and solution development acumen. Effective communication and teamwork including external development partners on customer projects.Core Skills: ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist PPM ServiceNow Certified Implementation Specialist ITSM Java Scripting, Jelly, HTML, CSS, and integration via web services. Ability to manage competing priorities in a complex environment. Excellent written and oral communication skills including customer liaison at senior levels. Excellent interpersonal and negotiating skills, ability to enable collaboration. Project/change management experience and skills. Investigation and analysis of problems with a methodical and disciplined approach. Proactive customer support and problem resolution. Ability to devise creative technical solutions, to research alternative solutions and make recommendations. Ability to convey a strong presence, professional image, and deal confidently with complex technical problems. Experience on MSP instance will be added advantage
ITSM, ServiceNow Developer , ServiceNow Project Portfolio Management.

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