Job Role: IBM Case Manager
Salary: 18 LPA to 22 LPA
Qualification: B.E. / B. Tech / MCA / M. Tech / MBA degree or equivalent
Mandatory Skills: IBM Case Manager
Recruiter Name: Preeti
We are hiring for one of the Leading Big 4 MNC for Bangalore Location .
ROLE & RESPONSIBILTY: As an IBM Case Manager, your main responsibilities would include:
Case Management: Utilizing the IBM Case Manager platform, you would be responsible for designing, configuring, and implementing case management solutions tailored to the specific needs of the organization. This involves creating case types, defining case lifecycles, configuring workflows, and setting up business rules to automate case processing.
Content Management: Managing and organizing various types of content associated with cases, such as documents, emails, images, and videos. You would ensure that the content is properly indexed, classified, and stored in the IBM Case Manager system, making it easily accessible to authorized users.
Collaboration and Communication: Facilitating collaboration and communication among stakeholders involved in the case management process. This includes providing tools and capabilities for team members to exchange information, discuss cases, assign tasks, and track progress. You may also integrate IBM Case Manager with other communication platforms, such as email or instant messaging systems, to streamline communication.
Integration: Integrating IBM Case Manager with other enterprise systems and applications, such as customer relationship management (CRM) systems, document management systems, or enterprise resource planning (ERP) systems. This involves configuring integration points, developing connectors or APIs, and ensuring seamless data exchange between systems.
Reporting and Analytics: Generating reports and providing analytical insights based on the data captured in IBM Case Manager. You would create custom reports and dashboards to track key performance indicators (KPIs), identify bottlenecks or inefficiencies in case processing, and support decision-making processes.
User Training and Support: Providing training and support to end-users, ensuring they understand how to effectively utilize the IBM Case Manager platform. This may involve conducting training sessions, creating user documentation or tutorials, and addressing user inquiries or issues.
Overall, as an IBM Case Manager, you would be responsible for configuring and maintaining the IBM Case Manager platform, designing case management solutions, managing content, facilitating collaboration, integrating with other systems, and providing user support to ensure efficient and effective case management within the organization.