AS400 and Mainframe – Big4 – Senior Service Delivery Manager – Pune

Location: Pune
Job Type: Permanent
Years of Experience: 11-16 Years
Industry: Strategy / Management Consulting Firms
Functional Area: Other

Job Role: AS400 and Mainframe (Senior Service Delivery Manager)

Salary: 15 to 25 LPA

Qualification: B.E. / B. Tech / MCA / M. Tech / MBA degree or equivalent

Mandatory Skills: Service Delivery Manager, AS400, Mainframe, ITIL

Recruiter Name: HR27

Job Description

We are Hiirng for Manager/Sr.Consultant-Senior Service Delivery Manager for AS400 and Mainframe-Vig4-Pune .

Primary Skills:

• Lead and manage a team of IT professionals responsible for the delivery of AS400 and Mainframe services.

• Define and enforce service level agreements (SLAs) for AS400 and Mainframe operations, ensuring that agreed service levels are met or exceeded.

• Develop and maintain strong relationships with clients, acting as the primary point of contact for service-related discussions and issue resolution.

• Collaborate with clients to understand their business requirements and align service delivery accordingly.

• Monitor and report on service performance, identifying areas for improvement and implementing corrective actions as necessary.

• Conduct regular service reviews with clients, providing insights and recommendations for optimizing AS400 and Mainframe operations.

• Stay up-to-date with industry trends and best practices related to AS400 and Mainframe systems, and proactively suggest improvements to enhance service delivery.

• Oversee the implementation of changes, upgrades, and enhancements to AS400 and Mainframe systems, ensuring minimal disruption to ongoing operations.

• Manage and escalate incidents and problems, coordinating with internal teams and vendors to resolve issues in a timely manner.

• Develop and maintain comprehensive documentation, including standard operating procedures (SOPs) and knowledge base articles, to support efficient service delivery.

• Identify opportunities for automation and process optimization to increase efficiency and reduce manual effort.

• Provide guidance and mentorship to team members, fostering their professional growth and development.

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