End-User Computing Management Services

End user Computing maintenance services are tailor made to service every category of ICT equipment users as well as to accommodate and fulfill stringent service-level-agreements (SLA) and turn-around-time (TAT) commitments to minimize down time, and in the long run safeguard the customer against uncertainty and inconvenience.

Our Approach:

  • Comprehensive AMC includes parts & service.
  • Non-Comprehensive AMC only service is provided.
  • Resident engineer is provided with on-site support.
  • Service time: 5x9 hours to 7x24 hours.
  • Response time on-site within 4 hours for in city and 24 hours for outstation.
  • Resolution time: 4 hours to 48 hours.

Our Solution:

  • Automated registration and call tracking tools
  • Asset Management
  • Life Cycle services (AMC or Break fix)
  • Primary Health Check services
  • Mail Client configuration
  • Multi-vendor IT equipment – Installation, Configuration and AMC (including Desktops, Laptops, x86 Servers, Printers, Scanners, UPS and other Peripherals) coverage
  • OS configuration, Patch management support – Server & Desktop
  • End Point Antivirus – installation and Configuration

Our Service Benefits:

  • To ensure the right level of availability for spares
  • Remote services, on-site services or off-site repair
  • Flexible and transparent pricing without hidden costs
  • Smooth IT operations right from the start with the shortest possible downtimes
  • Freedom for your internal IT specialists to concentrate on their core business
  • Different Service Packs / Contracts tailored to your needs

Please enquire on info@techsistsolution.com